We all should know how to learn tonality and how to read people, especially over the phone. This is why I am happy to welcome Richard Blank to the podcast. Richard is the CEO of the largest Costa Rica Call centre. Richard has such a use of language that he naturally uses and trainers over 10,000 employees.
Together we engage on how to develop and use such language and then jump into how business leaders can inspire and motivate through inclusion principles and practices.
Taking a chance
The art of telling your coming-of-age story
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